Privacy Policy
Effective Date: September 15, 2026
Salient Medical Solutions Inc. (“Salient”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and use.
This Privacy Statement explains how we handle personal information when you visit salientmed.com, contact us, interact with our marketing, or use our online store at shop.salientmed.com.
Information We Collect
Depending on how you interact with us, we may collect:
- your name, email address, telephone number, company or clinic name, and other information you provide through forms or communications with us;
- account, order, billing, shipping and transaction information when you purchase products from us;
- information you provide when requesting product information, demonstrations, support or other services;
- marketing preferences and information about your interactions with our communications; and
- technical information such as your IP address, browser type, device information, pages viewed, referring website and other website usage information.
We collect personal information directly from you and, in some cases, automatically through cookies and similar technologies.
How We Use Your Information
We may use personal information to:
- respond to inquiries and provide customer support;
- process and manage orders, deliveries, returns and accounts;
- provide product, service or demonstration information you request;
- operate, maintain and improve our websites and online services;
- understand website usage and measure the effectiveness of our marketing;
- send marketing communications where you have provided consent or where otherwise permitted by law;
- protect our systems, customers and business from fraud, misuse or security threats; and
- comply with legal, regulatory and quality-management requirements.
Cookies, Analytics and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, understand how visitors use the site and measure marketing performance.
Our website uses services such as Google Tag Manager and HubSpot, and may use other analytics or advertising technologies configured through those services. These technologies may collect information about your browser, device and interactions with our website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
Online Store and Commercebuild
Salient’s online store at shop.salientmed.com is operated by Salient using the Commercebuild e-commerce platform.
When you use the Shop, personal information necessary to create or manage your account, process an order, arrange delivery and complete payment may be processed by Commercebuild and other service providers involved in providing the transaction.
Payment providers and other service providers may have their own privacy and security practices.
Sharing of Personal Information
We may provide personal information to service providers that assist us with services such as:
- website hosting and technology;
- e-commerce and payment processing;
- shipping and order fulfilment;
- customer relationship management;
- analytics and marketing;
- email and communications; and
- professional, regulatory or administrative services.
We do not sell personal information.
We may also disclose information where required or permitted by law, including to regulatory authorities, law enforcement or other organizations where necessary to protect our legal rights or comply with our obligations.
Some service providers may process or store information outside Canada or outside your province of residence. When this occurs, personal information may be subject to the laws of the jurisdiction where it is processed.
Marketing Communications
If you receive marketing communications from Salient, you may unsubscribe at any time using the unsubscribe link provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending communications necessary to manage an existing account, transaction, order or business relationship.
Security and Retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration or loss.
No method of electronic transmission or storage is completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, contractual and business requirements.
Your Privacy Rights
Depending on applicable law, you may have the right to request access to or correction of your personal information, withdraw consent where consent is the basis for processing, or request information about how your personal information is handled.
You may also have additional rights under applicable provincial privacy laws.
To make a privacy request or complaint, please contact us using the information below.
Third-Party Websites
Our websites may contain links to websites or services operated by third parties. Salient is not responsible for the privacy practices of independent third-party websites, and we encourage you to review their privacy policies.
The Salient online store at shop.salientmed.com should not be considered an unrelated third-party website simply because it uses the Commercebuild platform.
Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes to our practices, technology or legal requirements. The current version will be posted on our website with its effective date.
Contact Us
Questions, privacy requests or complaints may be directed to:
Privacy Officer
Salient Medical Solutions Inc.
5050 Dufferin Street, Unit 111
Toronto, Ontario M3H 5T5
Canada
Email: info@salientmed.com
Telephone: 1-855-736-3003